Field Service Engineer

As a Field Service Engineer with 0 to 2 years of experience, you will be based in Thrissur, Pallakad, responsible for a variety of tasks to ensure the smooth operation and maintenance of projects. Your primary duties will include filling up checklists and reports as per defined formats, performing installation and commissioning as per SOP and checklists, as well as coordinating with DISCOM officers, line staff, and consumers to resolve complaints in a timely manner. You will be required to provide daily reports to your lead and the Head Office, discuss daily planning with the team lead/Head Office, and obtain satisfactory certificates from DISCOM or consumers. Additionally, you will need to track assets, maintain asset records, and coordinate with the team lead for material requirements, ensuring faulty materials are sent to the Head Office following defined processes. In this role, you will also be responsible for filling up checklists, replacement reports, and complaints forms in the prescribed formats, as well as obtaining work completion certificates from customers for executed projects. You will be expected to visit sites, resolve complaints as per project requirements, manage SIM cards and IMEI records, and work towards reducing project-wise repetitive complaints. This is a full-time, permanent position with benefits including cell phone and internet reimbursement, paid sick time, and Provident Fund. The work schedule is during the day shift, and a joining bonus will be provided. The work location is in person, requiring your presence on-site for effective execution of your responsibilities.,