Field Sales Executive

1 - 31 years

1 - 4 Lacs

Electronics City Bengaluru/Bangalore Region

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

 Assume overall responsibility for ensuring 99.99% Customer Uptime  Ensure that the switches in the network are maintained as per norms  Ensure support for timely connectivity for all the cross functional teams  Maintain the network database and submit the required report to the reporting manager on regular intervals  Attend customer complaints on field and give quality resolution within the TAT  Provide timely resolution of technical complaints through analysis/ trouble shooting  Monitor NMS through relevant application and take appropriate action based on the events  Analyze repeat complaints and ensure implementation of corrective measures through escalations if required  100% compliance on safety and cardinal rules  Responsible for process adherence  Provide structured feedback to management to provide permanent solutions to improve service

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