Field Operations Supervisor

Job Description: Field Operations Supervisor

Job Title: Field Operations Supervisor
Location: Naraina Vihar, New Delhi – 110028
Employment Type: Full-time

About RoadCast

RoadCast is a leading logistics automation platform revolutionizing how businesses manage mobility and field operations. Our AI-powered suite empowers enterprises with real-time tracking, workforce management, and operational control. We’re expanding our field team and looking for a dynamic professional to lead and optimize on-ground operations.

Role Overview

We’re hiring a Field Operations Supervisor to manage a team of field technicians. The role involves ensuring seamless daily operations, timely service execution, and maintaining high service standards. If you have a knack for managing people, resolving issues on the go, and driving performance — this is the role for you.

Key Responsibilities

✅ Lead and supervise field technicians to execute daily tasks efficiently
✅ Ensure timely completion of service calls, installations, and maintenance✅ Conduct field visits to monitor attendance, discipline, and performance✅ Coordinate workforce deployment and task allocation with internal teams✅ Resolve on-ground technician/client issues promptly and effectively✅ Motivate, train, and mentor technicians to uphold service quality✅ Maintain performance reports, escalation logs, and completion records✅ Ensure compliance with safety standards, client protocols, and company policies✅ Manage inventory – tools, spare parts, and field equipment

Key Requirements

✅ 3–5 years of experience in field operations, technical services, or workforce handling
✅ Prior experience managing field technicians or blue-collar teams✅ Strong leadership, coordination, and team management skills✅ Quick problem-solving ability with a customer-centric mindset✅ Graduate/Diploma preferred – relevant experience can be considered

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• Operations management: 3 years (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person