Field Monitoring Associate

You will closely collaborate with the product/program team to ensure adherence to product and process guidelines. This involves monitoring BC agents within the specified geography/zone and identifying their training needs. Additionally, you will work with the product team to ensure process and regulatory compliance at BC agent outlets in your assigned geography/zone. Staying updated on regulatory requirements and changes relevant to the YES Money program is crucial for this role. You will be responsible for coordinating with the product/program manager to fulfill all audit requirements, ensuring the closure of observations and implementing recommendations. Sharing monitoring observations with partners to promote adherence is also part of your responsibilities. Your focus will be on maintaining quality standards in work/service delivery, seeking opportunities for improvement, and enhancing efficiency through incremental enhancements in your work processes. Understanding and addressing customers" needs in a timely and effective manner is essential for delivering customer value. You should be proactive in developing solutions to problems, understanding the rationale behind key decisions, and recognizing the implications for your role and actions. Demonstrating a sense of urgency in meeting timelines, reacting positively to challenges, and maintaining an optimistic demeanor are key qualities expected in this position.,