Field Monitoring Associate

YES BANK

0 years

0 Lacs

Bhopal Madhya Pradesh India

Posted:2 weeks ago| Platform:

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Skills Required

monitoring training audit service efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Closely work with product/program team on adherence of product and process related guidelines
Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
Stay up to date with regulatory requirement and changes relevant to YES Money program.
Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
Sharing monitoring observation with partners for adherence
Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
Listens to and demonstrates an understanding of customers’ stated needs.
Delivers customer value through timely and quality execution.
Develops an understanding of problems and employs existing or new methods to find solutions.
Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
Displays a sense of urgency to deliver outcomes as per stated timelines.
Reacts to challenges by displaying an optimistic demeanor.
Closely work with product/program team on adherence of product and process related guidelines
Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
Stay up to date with regulatory requirement and changes relevant to YES Money program.
Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
Sharing monitoring observation with partners for adherence
Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
Listens to and demonstrates an understanding of customers’ stated needs.
Delivers customer value through timely and quality execution.
Develops an understanding of problems and employs existing or new methods to find solutions.
Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
Displays a sense of urgency to deliver outcomes as per stated timelines.
Reacts to challenges by displaying an optimistic demeanor.

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