Field Collection Officer

Company Description

Mahindra & Mahindra Financial Services Limited (Mahindra Finance), part of the renowned Mahindra Group, is one of India's leading non-banking finance companies, specializing in the rural and semi-urban sector. Serving over 10 million customers across 4,80,000 villages and 7,500 towns, the company holds an AUM of over USD 11 billion. Mahindra Finance offers a wide range of financial products, including vehicle and tractor financing, SME loans, and housing finance through its subsidiaries. Recognized globally, the company was listed on the Dow Jones Sustainability Index in the Emerging Market Category in 2019. With over 1,369 offices and extensive reach, Mahindra Finance is committed to driving inclusive growth and financial sustainability.

Role Description

This is a full-time, on-site role for a Field Collection Officer located in Sundargarh. The Field Collection Officer will be responsible for managing debt collection activities, ensuring timely follow-ups with customers to address overdue payments. Responsibilities include providing exceptional customer service during interactions, analyzing financial situations for effective recovery planning, and maintaining accurate records of collection efforts. The Officer will also collaborate with internal teams to ensure adherence to financial policies and legal practices.

Qualifications

• Strong expertise in Debt Collection and Finance-related processes
• Proficiency in Analytical Skills for assessing customer repayment capabilities
• Customer Service and Communication skills to manage sensitive discussions professionally
• Ability to work independently while adhering to company policies and timelines
• Knowledge of the local language and regional market experience is advantageous
• Relevant educational background, such as a degree in Finance, Business, or a related field