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Integro Finserv
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Field Collection Associate

Field Collection Associate

Integro Finserv

1 - 2 years

|

1 - 2 Lacs

kolhapur pune amravati

Posted:1 day ago| Platform:

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Skills Required

field collections collections

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Visit delinquent customers as per bucket allocation (e.g., 30+, 60+, 90+ DPD) to recover overdue loans.
Educate customers about their outstanding dues, penalties, and loan agreement terms.
Persuade customers to make payments through cash/UPI/cheque or online modes as per NBFC policy.
Maintain daily visit reports, payment receipts, and customer commitment details.
Ensure recovery is done without harassment and strictly as per
RBI Fair Practices Code
.
Skip tracing: locating absconding or unreachable customers through field investigation.
Collect updated KYC, settlement request forms, or foreclosure documents when required.
Follow up on allocated portfolio and achieve monthly recovery targets.
Handle disputes, fraud, or broken promise cases and escalate them to the Recovery Manager.
Coordinate with branch staff, tele-calling team, and backend recovery team.

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Integro Finserv

Financial Services

Fintech City

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