Contacting customers via phone, Negotiating mutually agreeable payment plans and arrangements with customers. Maintaining accurate and detailed records of all collection activities, customer interactions, and payment statuses. Initiate contact with debtors through calls, emails, and mail to discuss outstanding debts Negotiate flexible payment plans and settlements with debtors, considering their financial situations. Track and manage assigned delinquent accounts, monitor payment due dates, and send timely reminders.