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Field Application Engineer

9 - 13 years

10 - 11 Lacs

Bengaluru

Posted:4 hours ago| Platform: Naukri logo

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Skills Required

Electrical engineering Project management oscilloscope Issue resolution EMC Power supply Customer service Troubleshooting Technical support New product introduction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description As a Field Application Engineer , you ll be the bridge between technical expertise and customer satisfaction. Your role involves collaborating with engineering, sales, and customer service departments to address technical issues related to our products and services. You ll liaise with clients, incorporate user-defined needs and feedback into application designs, and provide essential technical support. If you re passionate about solving complex challenges and ensuring customer success, this role is for you! We are looking for someone who has strong experiences in the following areas: Technical Support : Provide prompt technical support to customers, sales staff, and XP distributors. This involves addressing technical issues related to products and services. Application Management : Collaborate with the sales team and other project members in value creation to increase revenue. This includes: Applications support: Assisting customers with technical solutions. Project management: Overseeing a range of power products, including testing, evaluation, and customer/supplier liaison. Leading technical issue resolution during the design phase. Project Management : Actively engage with customers to solve technical problems related to XP products or system-level issues. Ensure that customer-specific product developments are completed on time and within budget Make sound judgment calls on utilizing internal or external resources as needed. Products : Maintain an in-depth knowledge of all XP products, including new product introduction. Digest and provide relevant updates to internal stakeholders on existing and new legislation/specifications relevant to power products. Be proactive in proposing alternative solutions by modifying existing models when standard models are not the right fit. Foster good relations with suppliers and stay informed about products in the markets. Conduct product presentations to customers. Maintenance of Information : Maintain essential documentation and information related to projects within Sales Force, SharePoint Microsoft365 and any other required platforms. Qualifications An ideal candidate should have the following: An Electrical Engineering Degree with at least 3years of work experience in Power Supply related industrial. Experienced working with test equipment including oscilloscope, AC source, electronic load, and CE test equipment. Experienced with solving technical issues at customer sites. Strong troubleshooting skills at the system level. Knowledge of International EMC and IEC standard, eg.: IEC60601-1, IEC62368, etc. Ability and willingness to travel to client sites domestic and international. Must be able to communicate effectively in English written and verbal. Strong challenger spirit & a customer focus mindset

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XP Power
XP Power
www.xppower.com

Appliances, Electrical, and Electronics Manufacturing

Singapore San Jose

1001-5000 Employees

4 Jobs

    Key People

  • Duncan Penny

    CEO

  • Joe O'Leary

    COO

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