F&B Service Associate

Key Responsibilities:

• Guest Service:
• Greet guests warmly upon arrival, escort them to their seats, and provide menus.
• Take orders for food and beverages accurately and promptly.
• Provide detailed information about the menu, daily specials, and any food and beverage promotions.
• Ensure that guests’ needs are met and they are comfortable throughout their dining experience.
• Address any complaints or concerns in a professional manner, ensuring guest satisfaction.
• Food & Beverage Service:
• Serve food and drinks to guests in a timely and professional manner.
• Ensure all orders are served according to hotel standards and guest preferences.
• Set up tables according to hotel standards (e.g., arranging place settings, cutlery, glassware).
• Clear tables after guests have finished dining, ensuring prompt and clean service.
• Communication:
• Communicate effectively with the kitchen and bar staff to ensure the smooth flow of service.
• Inform kitchen and bar staff about special guest requests or dietary restrictions.
• Ensure all orders are accurately entered into the system.
• Billing and Payments:
• Present the bill to guests at the end of their meal, answer any questions about the charges, and process payments.
• Handle cash and credit card transactions accurately.
• Maintenance of Work Area:
• Maintain cleanliness and orderliness of the dining and service areas.
• Ensure all equipment and utensils are clean, sanitized, and in good working condition.
• Assist with the setup and breakdown of dining areas for events or special functions.
• Team Collaboration:
• Work as part of a team to ensure all guest needs are met and the dining experience runs smoothly.
• Assist colleagues during busy periods to ensure efficient service.
• Health and Safety:
• Follow all health and safety standards, including food safety protocols.
• Ensure compliance with hygiene and cleanliness standards in food and beverage service areas.

Skills and Qualifications:

• Education: High school diploma or equivalent; additional hospitality training or certification is a plus.
• Skills:
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

*

• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other heavy objects.

Work Conditions:

• May require working in shifts, including evenings, weekends, and holidays.
• Ability to work in a busy environment and under pressure.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person