F&B Executive

Summary

The Guest Service Associate is the face of the restaurant and plays a vital role in creating a welcoming, engaging, and satisfying experience for guests. The GSA is responsible for greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and ensuring smooth service flow on the floor.

Key Responsibilities

◆ A. Guest Interaction s Order Taking

• Greet all guests warmly with a smile and a polite, service-oriented attitude.

• Assist guests with menu, make recommendations, and upsell.

• Take orders accurately via POS system (dine-in, takeaway, delivery, etc.).

• Ensure special requests, allergies, or preferences are noted and communicated to the kitchen properly.

◆ B. Service s Delivery

• Serve food and beverages promptly and professionally, ensuring correct order delivery.

• Refill water when glass is 3/4th empty, clear empty dishes, and check on guest satisfaction during the meal.

• Ensure all items (cutlery, crockery and accompaniments) are provided per order type.

• Coordinate with kitchen and barista staff for timely service.

◆ C. Beverage Preparation – Coffee s Tea

• Prepare beverages following standard recipes.

• Brew teas and infusions as per menu offerings.

• Ensure consistency in taste, presentation, and quality for every order.

• Conduct daily cleaning and basic maintenance of coffee machine, milk frother, blenders and other appliances.

• Use cleaning tablets (e.g., Cafiza) and descaling procedures.

• Report any faults or malfunctions to the manager immediately.

◆ D. Non-Alcoholic Cocktail Preparation

• Prepare basic non-alcoholic cocktails and signature café drinks as per menu.

• Follow approved recipes and presentation styles.

• Maintain hygiene and freshness in handling syrups, garnishes, and fruits.

◆ E. Cleanliness s Hygiene

• Maintain clean and organized service areas (floor, tables, counters, billing desk).

• Follow cleaning schedules and SOPs for dining area, service stations, and equipment.

• Ensure personal hygiene and uniform grooming are always as per standards.

◆ F. Billing s Payments

• Handle billing at the POS system accurately (cash/card/UPI).

• Apply discounts, loyalty rewards, or staff meals only as per approved policy.

• Ensure proper closure of bills with receipts shared to guests.

• Follow EOD cash handover and reporting process.

◆ G. Feedback s Complaint Handling

• Collect feedback from guests after service and report any issues immediately.

• Apologize and escalate guest concerns to the supervisor/manager promptly.

• Maintain a positive, guest-first attitude even in busy or stressful situations.

◆ H. Inventory s Stock Assistance

• Inform supervisor when stock of disposables, condiments, or service items is low.

• Assist in stock handling, labelling, and rotation when required.

• Track and avoid wastage of disposables, consumables and avoid CCG breakages during shifts.

◆ I. Other Duties & Responsibilities

• As and when assigned by the Management

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person