Fashion Client & Sales Head

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Role Overview

We’re hiring an India Client & Sales Head to lead in-studio sales, manage ongoing client relationships, and drive revenue across pop-ups, bespoke orders, and ready-to-wear collections.

This is a hands-on, client-first role based at our Mumbai studio. You will be the key contact for incoming clients — welcoming walk-ins, handling WhatsApp and phone enquiries, and guiding clients through their purchasing or tailoring experience. The ideal candidate blends commercial thinking with hospitality and a sharp eye for style.

You’ll work closely with production, marketing, and the designer to ensure every interaction delivers results — and reinforces our reputation for high-quality, personal service.

Key Responsibilities

Client Handling & Studio Sales

• Respond promptly to client inquiries across WhatsApp, calls, and email.
• Greet and consult with clients during studio visits, offering styling and fit guidance.
• Co-manage fittings and lookbook walkthroughs with the designer or tailor, where needed.
• Track high-value clients, manage post-visit follow-up, and build long-term loyalty.
• Ensure the studio maintains a polished, brand-aligned atmosphere at all times.

Revenue & Channel Ownership

• Drive monthly sales targets across TT, TT Bespoke, AM Bespoke, AM RTW, and pop-ups.
• Prepare and present weekly sales reports by channel, category, and region.
• Plan and coordinate the execution of India-based pop-ups, including staffing and merchandising.
• Collaborate with the production team to align delivery timelines with order commitments.

Collaboration & Execution

• Work with the in-house graphic designer and marketing team on WhatsApp/email flows.
• Contribute to pricing discussions, upselling strategies, and client offer design.
• Coordinate with stock management to ensure bestsellers and core styles are available.

Candidate Profile

• 5–8 years in luxury retail, fashion sales, or high-end client service.
• Excellent communication and interpersonal skills; fluent in English and ideally Hindi.
• Familiarity with WhatsApp-based sales, studio retail environments, and CRM tools.
• Friendly, professional, and responsive — with strong follow-through.
• Comfortable working alongside founders and creative leads in a fast-moving environment.

Bonus Qualifications

• Experience managing or assisting at pop-up stores or fashion events.
• Interest in styling or merchandising.