Facility Manager - Soft - Jaipur Rajasthan

Purpose of Role

• To oversee, manage, and continuously improve all

  soft facilities services

  across the large campus ensuring the environment is clean, safe, welcoming, and supports the educational mission.
• To lead teams and manage vendors delivering services like housekeeping, landscaping, security, catering, waste management, etc., maintaining high standards, cost-effectiveness, compliance, and stakeholder satisfaction.
  

Key Responsibilities

1. Service Management & Delivery

• Oversee daily operations of all soft services: cleaning/housekeeping, landscaping, pest control, security (visitor management, access control), catering/cafeteria, reception/concierge, laundry (if applicable), pantry, mailroom.
  
• Establish and enforce service level agreements (SLAs) and performance benchmarks.
  
• Conduct regular inspections and audits of services; ensure quality, hygiene, and safety standards are met.
  
• Ensure cleaning schedules (daily, deep cleaning, periodic) are adhered to.
  

2. Vendor & Contract Management

• Identify, select, and manage service providers & contractors.
  
• Negotiate contracts, monitor vendor performance, ensure compliance with contractual obligations.
  
• Review and approve invoices, manage vendor payments, ensure value for money.
  

3. Team Leadership & Staff Management

• Lead in-house soft services teams (supervisors, staff) and oversee contracted staff.
  
• Define training needs, implement training programs (for safety, hygiene, service standard).
  
• Schedule staffing, monitor attendance, performance evaluation.
  

4. Budgeting and Cost Control

• Prepare and manage budgets for soft services, track expenditures vs. budget.
  
• Identify cost-saving opportunities without compromising service quality.
  
• Forecast resource requirements (labor, consumables, supplies).
  

5. Health, Safety, and Compliance

• Ensure all services comply with relevant local laws / regulations (e.g., health, environment, fire safety, food safety).
  
• Maintain records-keeping as required (audit trails, safety inspections, waste disposal).
  
• Facilitate and lead safety drills or response planning as needed.
  

6. Stakeholder Management & Communication

• Liaise with faculty, students, staff to understand service needs / feedback / grievances.
  
• Coordinate with other facility management functions (hard services, infrastructure, maintenance) to ensure integrated operations.
  
• Prepare and present reports (monthly/quarterly) on KPIs, service issues, improvement plans.
  

7. Continuous Improvement & Innovation

• Identify areas for improvement in operations, processes, staff productivity, sustainability (e.g., waste reduction, water / energy savings).
  
• Introduce best practices / technology (facility management software, tracking systems).
  

Required Qualifications & Experience

• Bachelors degree in Facility Management / Hospitality Management / Hotel Management / Business Administration or related field.
  
• Extensive experience (preferably 8-12+ years) in facility management with a focus on

  soft services

  , especially in a large campus, university, or similarly sized institution.
• Proven track record of managing large teams and multiple service contracts.
  
• Experience in vendor negotiation, budget management, quality and audit compliance.
  
• Strong knowledge of hygiene, safety, and regulatory standards (local and/or national).
  

Skills & Competencies

• Excellent leadership, team-management, and people skills.
  
• Strong organizational, planning, and time-management skills; ability to multitask.
  
• Strong problem-solving mindset; able to respond quickly to emergencies / service failures.
  
• Excellent communication (verbal & written); ability to interact with diverse stakeholders.
  
• Attention to detail and high standards of quality.
  
• Proficiency in MS Office, facility management software / CAFM systems if available.
  
• Familiarity with sustainability practices (waste, water, energy management).