Job
Description
As a Facility Manager at JLL, you will play a pivotal role in client relationship management within the Facilities Management sector. Your responsibilities will include assisting the Operations Director in day-to-day client interactions, monitoring and reporting on service delivery performance, coordinating with internal teams for seamless FM services, and preparing client reports and updates. You will actively participate in client meetings, contribute to strategic account planning, identify upselling opportunities, and support the development of client retention strategies. Additionally, you will be responsible for resolving client issues and escalations promptly, maintaining accurate client records, and staying updated on industry trends and best practices in FM. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Facility Management, or a related field. While 0-2 years of experience in account management, customer service, or a related role is preferred (FM experience is a plus), strong communication, interpersonal, organizational, and time management skills are essential. Proficiency in Microsoft Office suite, especially Excel and PowerPoint, along with a basic understanding of facilities management principles and practices, is required. Desired skills include familiarity with CRM systems, knowledge of health and safety regulations in facilities management, an understanding of sustainability practices in FM, and experience with data analysis and reporting. If you are customer-focused, possess a passion for delivering exceptional service, and have a keen interest in facilities management, this opportunity offers competitive salary and benefits, professional development, and exposure to diverse client portfolios and FM services. At JLL, we value a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential. Join us in shaping the future of real estate for a better world and contribute to our purpose-driven approach that focuses on sustainability and corporate social responsibility. Apply now and let us discover how you can contribute to our team and help us succeed together.,