facility management- senior analyst � Chandigarh - GO/JC/1178/2025

Job Title � facility managementLocation - ChandigarhJob Responsibilities2 year+ Relevant experience in BPO/KPO Facility ManagementAdminister and control end to end physical security operations; identify & minimize potential challenges and shortcomings.Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire DrillTimely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers.Demonstrate himself as a team player with good inter personal skills and communication skillsSLA and metrics-based reporting and management of services to internal customer.Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visitsDetailed attention to client visits and seamless arrangements on requestMeeting timelines with quality deliverableEnhanced Customer satisfaction through ESAT scoresCost saving through innovative techniques

Skills Required

Rolefacility management- senior analyst � ChandigarhIndustry TypeITES/BPO/KPOFunctional AreaRequired EducationEmployment TypeFull Time, PermanentKey Skills

• FACILITY MANAGEMENT
• INVOICEPROCESSING
• VENDORMANAGEMENT
  

Other Information
Job CodeGO/JC/1178/2025Recruiter NameDevikala D