Oversee cleaning and janitorial services, ensuring consistent quality and standards
Manage landscaping and grounds maintenance programs
Coordinate waste management, recycling, and sustainability initiatives
Supervise reception, concierge, and customer service functions
Oversee catering, event management, and conference room services

Vendor & Contract Management

Negotiate and manage contracts with soft services vendors and suppliers
Monitor service level agreements (SLAs) and key performance indicators (KPIs)
Conduct regular vendor performance reviews and quality assessments
Manage vendor relationships and resolve service-related issues
Ensure competitive pricing through strategic sourcing and procurement

Quality Assurance & Client Relations

Conduct regular facility inspections and quality audits
Address tenant/occupant complaints and service requests promptly
Implement continuous improvement initiatives
Maintain high standards of cleanliness, appearance, and functionality
Coordinate special projects and tenant move-in/move-out services

Team Leadership & Development

Lead and develop soft services staff and supervisors
Conduct performance evaluations and provide coaching
Implement training programs and safety protocols
Foster a customer service-oriented culture
Manage staffing levels and scheduling optimization

Required Qualifications Education & Experience

Bachelors degree in Business Administration, Hospitality Management, or related field
5-8+ years of experience in facility management or hospitality services
3+ years of supervisory or management experience
Experience in commercial real estate or corporate facilities preferred

Core Skills

Strong vendor management and contract negotiation abilities
Excellent customer service and relationship management skills
Budget management and financial analysis capabilities
Proficiency with facility management software and systems
Knowledge of cleaning, security, and hospitality service standards

Technical Competencies

Understanding of sustainability and environmental best practices
Knowledge of health and safety regulations
Proficiency in Microsoft Office Suite and facility management platforms

Key Competencies

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and conflict resolution capabilities
Attention to detail and quality focus
Ability to manage multiple priorities in dynamic environments
Customer service excellence mindset

Performance Metrics

Tenant satisfaction scores and feedback
Service level agreement compliance rates
Budget variance and cost management
Vendor performance ratings
Health and safety incident rates
Sustainability and environmental targets

Location:

On-site Mumbai, MH

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

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