Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Service Operations ManagementOversee cleaning and janitorial services, ensuring consistent quality and standards
Manage landscaping and grounds maintenance programs
Coordinate waste management, recycling, and sustainability initiatives
Supervise reception, concierge, and customer service functions
Oversee catering, event management, and conference room services
Vendor & Contract ManagementNegotiate and manage contracts with soft services vendors and suppliers
Monitor service level agreements (SLAs) and key performance indicators (KPIs)
Conduct regular vendor performance reviews and quality assessments
Manage vendor relationships and resolve service-related issues
Ensure competitive pricing through strategic sourcing and procurement
Quality Assurance & Client RelationsConduct regular facility inspections and quality audits
Address tenant/occupant complaints and service requests promptly
Implement continuous improvement initiatives
Maintain high standards of cleanliness, appearance, and functionality
Coordinate special projects and tenant move-in/move-out services
Team Leadership & DevelopmentLead and develop soft services staff and supervisors
Conduct performance evaluations and provide coaching
Implement training programs and safety protocols
Foster a customer service-oriented culture
Manage staffing levels and scheduling optimization
Required QualificationsEducation & ExperienceBachelor's degree in Business Administration, Hospitality Management, or related field
5-8+ years of experience in facility management or hospitality services
3+ years of supervisory or management experience
Experience in commercial real estate or corporate facilities preferred
Core SkillsStrong vendor management and contract negotiation abilities
Excellent customer service and relationship management skills
Budget management and financial analysis capabilities
Proficiency with facility management software and systems
Knowledge of cleaning, security, and hospitality service standards
Technical Competencies
Understanding of sustainability and environmental best practices
Knowledge of health and safety regulations
Proficiency in Microsoft Office Suite and facility management platforms
Key CompetenciesStrong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and conflict resolution capabilities
Attention to detail and quality focus
Ability to manage multiple priorities in dynamic environments
Customer service excellence mindset
Performance MetricsTenant satisfaction scores and feedback
Service level agreement compliance rates
Budget variance and cost management
Vendor performance ratings
Health and safety incident rates
Sustainability and environmental targets
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
