Facility Executive (Soft Services)

Role Overview

The Facility Executive (Soft Services) is responsible for overseeing and managing the housekeeping, waste management, landscaping, pest control, and other non-technical services at the facility. The role ensures the smooth day-to-day operations of soft services with a focus on maintaining hygiene, safety, customer satisfaction, and compliance with standards.

Key Responsibilities

Operations & Service Delivery

• Supervise and monitor housekeeping, security, pest control, landscaping, and waste management services.
• Ensure daily cleaning schedules, periodic deep cleaning, and upkeep of common areas are carried out effectively.
• Oversee pantry, front office, and other support services as applicable.
• Conduct regular inspections to ensure quality and compliance with facility SOPs.
• Coordinate with vendors and service providers for timely execution of assigned tasks.

People Management

• Supervise deployed housekeeping and security staff to ensure adherence to duty rosters.
• Provide on-the-job training and guidance to staff for maintaining service quality.
• Address staff grievances and escalate matters to management when necessary.

Client & Stakeholder Management

• Act as the first point of contact for client escalations related to soft services.
• Maintain strong relationships with tenants/residents and address their service-related concerns.
• Submit periodic MIS reports to clients and management.

Compliance & Safety

• Ensure staff compliance with health, safety, and hygiene standards.
• Monitor use of cleaning chemicals, consumables, and PPE as per safety guidelines.
• Maintain documentation of statutory requirements (PF, ESI, police verification, etc.) for deployed manpower.

Cost & Resource Management

• Monitor usage of consumables and ensure cost control without compromising service quality.
• Verify vendor bills and ensure accuracy of service delivery against invoices.
• Support Facility Manager in preparing budgets and cost reports.

Key Skills & Competencies

• Strong knowledge of housekeeping, pest control, security, and waste management practices.
• Excellent communication and interpersonal skills.
• Ability to lead and manage vendor staff effectively.
• Problem-solving skills with a customer service mindset.
• Proficiency in MS Office (Word, Excel, PowerPoint) and facility management reporting.

Qualification & Experience

• Graduate in Hotel Management / Facility Management / Any Discipline (preferred).
• 3–5 years of experience as Facility Executive in facility management (soft services).
• Exposure to IT Parks or Commercial Offices preferred.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Application Deadline: 25/09/2025
Expected Start Date: 25/08/2025