Facility Executive

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

2 - 4 years

2 - 4 Lacs

Hyderabad

Posted:21 hours ago| Platform:

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Skills Required

customer service orientation customer service invoice processing helpdesk systems property management cafeteria management facility administration management services facility management guest house management housekeeping housekeeping management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Provide professional call logging services according to established guidelines
Record comprehensive details of all service requests and complaints from residents
Generate and assign unique reference numbers to all work orders and job cards
Dispatch appropriate service providers based on request type and urgency
Track service completion and manage follow-ups with service providers
Communicate with residents regarding request status, timelines, and resolutions
Prepare daily, weekly, and monthly reports on request volumes and resolution metrics
Analyze recurring issues and assist Building Engineers with identifying maintenance patterns
Support emergency procedures, crisis management, and business continuity protocols
Actively participate in health and safety reviews and compliance
Assist with invoice processing in coordination with Administration team
Collaborate with Engineering and Properties teams on work order completion and contractor management
Support other operational procedures as required by management

Qualifications

Bachelor's degree in any discipline
2-4 years of experience in Facility or Property Management
Strong customer service orientation
Excellent communication and interpersonal skills
Proficiency with helpdesk systems and property management software
Ability to prioritize requests and manage multiple tasks efficiently
Knowledge of residential property operations preferred

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