Facilities & Workplace Experiences Services Director APAC & EMEA

10 - 15 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The position you are applying for at Work Dynamics Asia Pacific in Singapore involves leading an Employee Experience program for a major global account with the goal of ensuring high levels of client and employee engagement and satisfaction. Your main responsibilities will include developing and executing a comprehensive employee experience program, measuring success through both subjective and objective means such as annual surveys. You will be expected to bring innovative ideas from both the industry and JLL to the account, while leading a diverse global virtual team to implement standard concepts and programs across the account. As a visionary and role model in Employee Experience, you will establish the vision and strategy of the program, understand the client's key business drivers, and align the team's priorities with JLL's deliverables. Additionally, you will manage relationships with key client stakeholders, serve as the single point of contact for the global Employee Experience program, and drive the productive use of technology and business intelligence for decision-making. In terms of essential functions, your role will focus on leadership, client/stakeholder management, functional responsibilities, and contract management. You will be responsible for ensuring the industry-leading Employee Experience program is fully implemented, hiring and retaining top talent, and managing the professional development of your team. Furthermore, you will translate client goals into effective programs, manage global standard operating procedures, and ensure adherence to the contract. To be successful in this role, you should have a minimum of 10-15 years of experience in creating Employee Experiences in the workplace, with a background in Facilities Management, Hotel, or Event Management. You should have experience leading complex account structures across multiple geographies and regions, as well as the ability to balance client and firm sensitivities and translate client goals into business growth. Key competencies for success in this position include team leadership, cultural awareness, technical competence, quest for excellence, problem-solving, strategic thinking, program management, and organizational skills. You should possess strong interpersonal and communication skills, the ability to prioritize work effectively, and a proactive approach to solving complex problems and making challenging decisions. If you are passionate about driving Employee Experience initiatives, leading global teams, and delivering innovative solutions, this role offers an exciting opportunity to contribute to the success of a major global account.,

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