As a Facilities Manager at JLL, you will oversee comprehensive low-side soft services operations while ensuring exceptional client satisfaction and operational excellence. This dynamic role combines hands-on facility management with strategic planning, requiring you to maintain high housekeeping standards, manage vendor relationships, and deliver cost-effective solutions. You will serve as the primary point of contact for facility-related escalations while driving continuous improvement initiatives that support our clients business objectives and contribute to JLLs reputation for delivering transformative real estate solutions.

What your day-to-day will look like:

Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and oversee low-side soft services operations
Monitor and manage Priority Calls with immediate response, ensuring all trouble tickets are closed within established SLAs and timelines
Coordinate with vendor partners through monthly connects and analyze scorecards to continuously raise performance standards
Oversee specialized facility services including mailroom, medical room, ambulance services, and mothers room facilities
Prepare and manage budgets, submit monthly and quarterly business reviews, and ensure timely invoice submissions and payment clearances
Handle emergency situations, coordinate business unit moves with space management teams, and support events management for both planned and ad-hoc requests
Manage inventory, stores, and reorder levels while ensuring no stock-out issues and optimizing supply chain efficiency.

Required Qualifications:

High school diploma or graduate degree
Minimum 4 years of experience in facilities/property management, hospitality, or related field
Strong knowledge of technology applications and demonstrated organizational skills
Excellent verbal communication skills with detail-oriented approach and prioritization abilities
Proven customer service experience with ability to interact effectively with diverse client staff
Ability to work independently with minimal supervision and handle stressful situations effectively
Demonstrated experience with client reporting and report preparation.

Preferred Qualifications:

Experience with continuous improvement initiatives and process optimization
Knowledge of compliance requirements and statutory norms for facility management
Familiarity with vendor management and performance scorecards
Experience supporting finance teams in budget preparation processes
Background in emergency response procedures and medical emergency protocols
Proficiency with facility management technology tools and inventory management systems
Experience coordinating with procurement teams and managing supply chain operations.

Location: Onsite

At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site Bengaluru, KA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

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Facilities Manager