Export Sales Coordinator

Job Summary

We are looking for a Sales Executive to manage the complete order lifecycle — from receiving customer orders to ensuring timely dispatch. The ideal candidate will act as a bridge between customers, production, and logistics teams to ensure smooth execution, high customer satisfaction, and on-time delivery.

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Key Responsibilities

1. Customer Coordination

• Maintain regular communication with existing customers for new orders, order confirmations, and delivery updates.

• Understand customer requirements, pricing, and delivery schedules to ensure accurate order entry.

• Share order acknowledgments, proforma invoices, and dispatch details promptly.

• Handle basic post-sales customer support (queries, complaints, and feedback).

2. Order Processing

• Coordinate internally with the production team to check feasibility and delivery timelines.

• Create and manage sales orders in the ERP system.

• Ensure all required documents (POs, proformas, invoices, packing lists, etc.) are correctly generated and approved.

• Track order status and proactively communicate updates or delays to customers.

3. Production & Logistics Coordination

• Follow up with the production department for urgent or priority orders.

• Work closely with logistics to plan dispatch schedules and shipment tracking.

• Ensure dispatches are made as per customer requirements (labels, documents, packaging, mode of transport).

• Resolve bottlenecks between departments to maintain smooth operations.

4. Sales Support & Reporting

• Assist the Sales Manager in identifying repeat order potential and new opportunities with existing clients.

• Maintain a customer database and order tracking sheet for follow-up and reporting.

• Prepare daily/weekly MIS reports on order status, pending orders, and dispatch performance.

• Support in ensuring timely payments by coordinating with accounts and customers.

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person