Posted:11 hours ago|
Platform:
Work from Office
Full Time
Building long-term relationships with key clients.
Addressing customer concerns and complaints.Creating sales plans to generate revenue.Build relationships with key employees among customersCreate plans to address clients business needsAdvise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateHelp sales team up-sell or cross-sell services and productsEnsure both the company and clients adhere to contract termsStudy competition to find new ways to retain customersSet sales and revenue targets and work diligently to meet themCollaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs Essential duties
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g., customer satisfaction) ","
SRB India
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