Export Customer Service Manager Male

• About the role

Handle Export Air/Sea Shipments

Duties & responsibilities

1. Customer Relationship Management:

· Build and maintain strong relationships with clients, addressing their logistics needs effectively.

· Serve as the primary point of contact for key accounts and handle their inquiries and concerns.

2. International Shipping Coordination:

· Oversee the coordination of international freight shipments, including imports and exports.

· Ensure compliance with international trade regulations, customs procedures, and documentation requirements.

3. Team Leadership:

· Lead and develop a team of customer service representatives and logistics coordinators.

· Set performance goals, conduct regular training, and provide guidance to ensure efficient operations.

4. Problem Resolution:

· Address and resolve any issues related to shipments, customs delays, and other logistics challenges.

· Act as a liaison between clients and various stakeholders in the supply chain.

5. Process Optimization:

· Continuously assess and improve customer service processes to enhance efficiency.

· Implement best practices in international freight forwarding.

6. Compliance and Documentation:

· Ensure accurate and timely completion of shipping documentation, including bills of lading, import/export declarations, and DSR.

· Stay updated on changes in international trade regulations and compliance requirements.

7. Client Communication:

· Provide clients with regular updates on the status of their shipments.

· Communicate any delays, disruptions, or changes in the shipping process promptly.

Qualifications and Experience

• Graduate

Knowledge, Skills and Abilities

· Previous experience in import/export logistics, preferably in a similar role.

· Strong knowledge of import procedures, documentation, and customs regulations.

· Familiarity with freight forwarding, carrier negotiation, and logistics management.

· Excellent organizational skills and attention to detail.

· Effective communication and interpersonal skills to liaise with internal and external stakeholders.

· Ability to work under pressure and meet tight deadlines.

· Proficiency in relevant software and systems related to import/export operations.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• Logistics: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person