Responsibilities & Duties:
- Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel - Drive targets through incentive, performance management of team and strong analytics. - Improve efficiency of the system by suggesting and executing new solutions. - Deep performance management of team to achieve Six Sigma output - Coordinate with tech, curriculum and cross functional teams to resolve customer issues Skills (common) :

- Very high on Detail orientation - Strong Analytical skill - Target oriented & Customer obsession. Qualifications :
- Graduate in Computer Science/IT or diploma in Computer Science/IT - Min. 4 years relevant experience (In IT/Tech support team in corporates) Working hours (Indian Evening Shift ) :
- 4 PM - 1 AM - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

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Expert/Team Leader - Customer Support - Education