Experience Centre Manager

P3S Ventures Pvt. Ltd. is a leading pan-India retail and distribution partner, trusted by global technology brands for scalable growth. We are a high-performing, fast-growing organisation, continuously expanding our footprint in the CDIT space.

We have recently diversified into the exciting new space of smart solutions, leveraging our strength in premium experiential retail, under the brand name 'Utopifi'.

Utopifi is an emerging leader in the automation industry, offering innovative solutions through our state-of-the-art experience center in Gurugram. Our mission is to revolutionise the way people interact with their living and working spaces, making them smarter, safer, and more enjoyable.

Experience Centre Manager

About the role

The role offers a unique opportunity to lead the smart space Experience Centre, managing overall client engagement, sales performance, and profitability in a fast-growing consumer technology segment. The incumbent will be a part of the core management team reporting to the COO, contributing to key business strategy decisions. The position provides unparalleled opportunities to work in an entrepreneurial environment, fostering creativity, innovative solutions, and meaningful contributions to the organization’s success.

Key Responsibilities:

• Provide exceptional customer service and guidance to clients exploring smart space technology.
• Conduct guided tours of the Smart Home Experience Centre, highlighting features, benefits, and design aesthetics of various smart home products.
• Manage hot leads and walk-in clients by collecting information, understanding requirements, and offering customised solutions. Anchor the Experience Centre by suggesting different smart home models based on client requirements and preferences, demonstrating a strong sense of aesthetics.
• Handle inbound inquiries by addressing questions about products and services, and make outbound follow-ups to schedule appointments, share updates, and convert leads.
• Assist clients in evaluating and selecting smart home plans, recommending suitable options based on individual needs.
• Stay informed about industry trends, emerging technologies, and competitor offerings to deliver well-informed recommendations.
• Demonstrate strong communication skills to build rapport, present product demonstrations effectively, and ensure a seamless experience from initial inquiry to final presentation.

Key Attributes and Qualifications

• Prior experience in customer service or a related field, preferably in the technology or home automation industry.
• Strong knowledge and passion for smart home technology, with a desire to constantly learn and stay updated on industry trends.
• Excellent communication and interpersonal skills, with the ability to effectively engage and build rapport with clients.
• Proven track record to manage leads, prioritise tasks, and provide exceptional customer service. Demonstrated problem-solving skills and the ability to think creatively to meet client needs.
• Proficiency in using technology and smart home applications, with the ability to quickly learn new systems and software.
• Flexibility to work evenings and weekends as needed to accommodate client appointments and events.
• Graduate or equivalent; additional education or certifications in sales or technology-related fields is a plus.

Compensation

In line with industry standards with opportunity for exponential growth in line with business results.

What we offer

• An empowered work environment that supports innovation, personal growth, entrepreneurial exposure and development of a holistic perspective to business.
• Performance incentives and the opportunity to be part of a forward-thinking team.