Executive-Operations

AMERICAN EXPRESS

1 - 6 years

8 - 9 Lacs

gurugram

Posted:18 hours ago| Platform:

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Skills Required

career development due diligence excel compliance customer satisfaction finance service excellence auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role?

Should have knowledge of KYC.Work on daily inventory towards cases related to onboarding.
Keep a close eye on gaps & recommend solutions to plug them.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Carry out Due Diligence activities to ensure timely onboarding of merchants
Focus on merchant requirement, productivity, and efficiency to ensure SLA s are met
Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
Take ownership of the email/issue and resolve to customer s expectations to deepen relationship and achieve highest level of customer satisfaction.
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate strong focus on process improvements.
Ensure adherence to and compliance with organization policies and audit controls.
Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.

Minimum Qualifications
Graduate/post-graduate.
Relevant experience an advantage.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Relevant experience in servicing India Merchants will be preferable
Ability to take independent decision in line with policy/process & meet stringent deadlines.
Strong focus on KPI s (Occupancy, CTR, Quality, Efficiency etc.)

Preferred Qualifications

Good command over MS Excel, Access & PowerPoint.

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