Executive

Job Purpose:

Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

Patient Relation

• Receive patient and patient attendants in a pleasing manner


• Answer Telephone calls.


• Talk at reasonable sound levels. (Do not shout or talk loudly)


• Answering all queries by patients/attendants politely.


• Listen the patient/attendant carefully


• Guide the patients in right way.


• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,


• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.


• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,


• Coordinate with the Consultants


• Co-ordinate with the Admission Counter and keep the update information from time to time.


• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day


• Maintain interpersonal relations within the departments and other departments


• Maintain Good relations with the patients


• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.


• Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.


• Maintain confidentiality about patients.


• Counsel the patients/attendants whenever it is necessary.


• Communicate to your HOD from time to time.


• Escorting VIP Patients.


• Coordinate with GM-Operations regarding any administrative related problems


• Preparing MIS report and submit to the GM-Operations


• Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

• Possess information related to Hospital procedures/protocol


• Preparing duty roasters for the department


• Managing Leaves and permissions


• Report all the incidence to the in charge


• Attend meetings and self-development programs.


• Attends related meetings and gives input on new methods of improving out patient services.


• Provide training to the staff


• Maintains discipline, dress code and punctuality among the staff.

Candidate Requirements:

• Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English.


• Telephone etiquettes,


• Good presentation skills,


• Leadership qualities,


• Ability to solve problems and manage people ability to handle multiple task at a given time,


• Computer friendly