Executive

Mobikwik

3 - 6 years

3 - 5 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

customer escalation handling customer queries escalations complaint handling customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries and provide first-time resolution on emails and calls.
Educate customers and provide relevant information related to customer queries.
Deliver daily productivity targets and adhere process SOPs.
Coordinate with internal teams for extensions, support, and troubleshooting.
Maintaining TAT of resolving issues within 48 hrs.
Identify and report product-related issues to control uneven inflow.
Identify changes required in current SOPs and publish for Final decision amongst Leadership

Skills Required:

Non-Tech Graduate Freshers with good communication/Writing skills.
Tech Graduates with blended process customer service experience of 12 months and above.
Mandatory Languages - English and Hindi.
Flexible to work with rotational shifts and rotation week offs.

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