Company Description Viable Logistics, based out of Powai, Mumbai, is a robust provider of both business logistics and personal courier services. We cater to clients across Mumbai and facilitate global shipments to over 150 countries. Our aim is to deliver your shipments globally with ease and efficiency, ensuring your logistics needs are met seamlessly. Role Description This is a full-time on-site role for a Sales Specialist located in Mumbai. The Sales Specialist will be responsible for managing client relationships, driving sales, and identifying new business opportunities. Daily tasks include communicating with clients, addressing customer service inquiries, providing training on services, and managing sales processes to meet targets. This role requires a proactive approach to develop and implement sales strategies tailored to customer needs. Qualifications Strong Communication and Customer Service skills Proven Sales and Sales Management experience Ability to provide Training related to services Strong interpersonal skills and ability to build lasting relationships Experience in the logistics industry is a plus Bachelor's degree in Business, Marketing, or a related field
About Viable Logistics: Viable Logistics is a fast-growing domestic and international courier and logistics company specializing in corporate gifting, employee kits, IT logistics, and secure asset transportation. We focus on delivering reliable, timely, and customer-oriented logistics solutions across India and overseas. Position Overview: The Key Account Manager (KAM) will be responsible for managing and growing key client relationships while ensuring smooth handling of 15,000+ shipments per month. The role demands strong coordination, analytical, and operational expertise to maintain client satisfaction, optimize performance, and drive business growth. Key Responsibilities: Account Management & Client Relations Act as the primary point of contact for key corporate clients, ensuring consistent communication and high service standards. Understand client business needs, shipping patterns, and seasonal demands to offer customized logistics solutions. Conduct periodic performance reviews and share MIS reports with clients. Handle escalations promptly to ensure customer satisfaction and service recovery. Operational Coordination Monitor end-to-end shipment lifecycle — from pickup, transit, and hub movement to last-mile delivery. Ensure timely processing of DRS (Delivery Run Sheets) and accurate data updates. Coordinate with branch, hub, and linehaul teams to maintain delivery SLAs and minimize delays. Work closely with warehouse and dispatch teams to plan daily load schedules and manage exceptions. Performance & Quality Monitoring Track KPIs such as TAT adherence, delivery percentage, RTO rates, and customer complaints. Analyze shipment data to identify trends, bottlenecks, and areas for process improvement. Prepare and share weekly/monthly performance dashboards with management and clients. Revenue & Business Growth Identify upselling and cross-selling opportunities within existing accounts. Support the business team in achieving monthly revenue targets through client retention and service expansion. Negotiate rates, SLAs, and contracts to ensure profitability while maintaining service excellence. Documentation & Compliance Ensure proper documentation, billing accuracy, and timely invoicing. Maintain compliance with company policies, client agreements, and courier industry regulations. Key Skills & Competencies: Strong understanding of courier, logistics, and last-mile delivery operations. Excellent client communication and relationship management skills. Analytical mindset with proficiency in Excel, MIS, and data-driven reporting. Problem-solving attitude with the ability to manage large shipment volumes efficiently. Team coordination and leadership to align multiple departments for client goals. Qualifications & Experience: Graduate or Postgraduate in Logistics, Supply Chain, or Business Management. 3–7 years of experience in key account management or operations within the courier/logistics industry. Experience handling bulk shipment clients (10,000+ per month) preferred. Proficiency in MS Office (Excel, PowerPoint) and CRM tools. Performance Indicators (KPIs): On-time delivery percentage Client satisfaction score (CSAT/NPS) Monthly revenue & retention from key accounts Reduction in RTO / escalation rate Operational efficiency (TAT, error rates, delivery accuracy) Reporting To: Managing Director
Company Description Viable Logistics, based in Powai, Mumbai, offers comprehensive logistics solutions for businesses and personal couriers. We cater to clients across the city and support global shipments across a network of over 150 countries. Our goal is to ensure seamless delivery services so that you can relax while we handle your logistical needs. Role Description This is a full-time, on-site role in Mumbai for a Sales Business Development professional. The candidate will be responsible for generating leads, conducting market research, and providing excellent customer service. Day-to-day tasks include identifying potential business opportunities, assessing customer needs, and maintaining communication with clients to drive sales and business growth. Qualifications Strong Analytical Skills for market analysis and business strategy Excellent Communication skills for effective client interaction and relationship management Lead Generation expertise to identify and pursue new business opportunities Market Research skills to understand market trends and customer needs Proficiency in Customer Service to ensure client satisfaction and retention Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is preferred