Executive- Front Office

Job Description: Executive - Front Office

Organization: International Institute of Technology, Design and Management® (IITDM Vizag)

Location: Visakhapatnam, Andhra Pradesh

About Us: International Institute of Technology, Design and Management Visakhapatnam® (IITDM® Vizag ) is a premier institution committed to excellence in education, research, and innovation across the fields of technology, design, and management. IITDM is situated on a sprawling 34-acre, Wi-Fi-enabled green campus in the vibrant city of Visakhapatnam, Andhra Pradesh, IITDM Vizag offers a sustainable and enriching environment for learning and innovation. IITDM Visakhapatnam delivers a comprehensive and dynamic education for aspiring business leaders through its cutting-edge Postgraduate Diploma in Management (PGDM) programs. These 2-year programs, specializing in Business Analytics and Aviation and Maritime Business Administration, seamlessly blend theoretical knowledge with practical applications to equip students for success in today’s fast-paced and global business environment.

The curriculum equips students with a strong foundation in business management principles as well as prepares them to be industry ready through specialized programs. At IITDM Vizag, our PGDM programs are co-designed, co-developed, and co-delivered by IITDM Vizag faculty in partnership with industry experts, ensuring the programs are both academically rigorous and closely aligned with industry needs. With a strong emphasis on experiential learning, students engage in real-world projects, case studies, and internships, enabling them to apply their knowledge while honing critical thinking, problem-solving, and leadership skills.

About the Role: The Executive - Front Office plays a crucial role as the first point of contact for IITDM Vizag, representing the institute's professional image to prospective students, parents, visitors, and faculty. This position requires a highly motivated and personable individual with excellent communication and interpersonal skills, ideally with experience in the hospitality sector. The primary responsibility is to provide a warm, welcoming, and efficient reception service, ensuring a positive experience for all visitors. Experience in sales and marketing is highly valued for this role.

Key Responsibilities:

Reception & Visitor Management:

• Greet and welcome all visitors, including prospective students, parents, faculty, staff, and other stakeholders, in a professional and courteous manner.
• Manage the visitor log, ensuring accurate record-keeping of all visits.
• Direct visitors to the appropriate departments or individuals, providing clear and concise directions.
• Handle incoming calls, transferring them to the appropriate extensions or taking messages as needed.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Maintain a professional and welcoming atmosphere in the reception area.

Student & Parent Interaction:

• Provide information to prospective students and parents about IITDM Vizag's programs, admission process, and facilities.
• Assist prospective students and parents with initial inquiries, directing them to the admissions or finance executives for detailed consultations.
• Manage appointments for admissions and finance executives, ensuring smooth scheduling and coordination.
• Provide support to the admissions team during student recruitment events and open houses.

Administrative Support:

• Handle incoming and outgoing mail and courier deliveries.
• Maintain office supplies and ensure the reception area is well-stocked.
• Assist with general administrative tasks, such as photocopying, scanning, and filing.
• Manage and maintain the reception area's equipment and resources.

Communication & Coordination:

• Communicate effectively with various stakeholders, including faculty, staff, students, and visitors.
• Coordinate with other departments to ensure smooth operations and efficient visitor management.
• Maintain a professional and positive working relationship with colleagues.

Qualifications & Skills:

• Bachelor's degree in Hospitality Management or BBA with a specialization in Sales and Marketing.
• 3-5 years of proven experience in a front office or customer service role, preferably in the hospitality or education sector.
• Excellent communication skills (written and verbal) in English. [Mention any other language proficiency requirements if applicable.]
• Strong interpersonal skills and a customer-centric approach.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Experience in student counseling or admissions (advantageous).
• Experience in sales and marketing, particularly in promoting services or educational programs, is a significant advantage. This includes the ability to effectively communicate the value proposition of IITDM Vizag's programs.

Job Type: Full-time

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Language:

• telugu (Required)
• Hindi (Required)
• English (Required)

Work Location: In person