Executive - EMR Support

Business Unit

Job Summary

Work Mode:

Shift Timings:

Location:

What We Are Looking For

• Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff.
• Receive, analyze, and process support requests via email, cases, voicemails, and inbound calls.
• Troubleshoot and resolve errors and issues related to the EMR application.
• Assist clinical staff and physicians with workflow-related challenges.
• Handle complex problem-solving involving multiple variables in both standard and non-standard scenarios.
• Collaborate with internal teams to ensure timely resolution of technical issues.
• Maintain a high level of customer satisfaction through effective communication and support.
  

(Mandatory Qualifications & Skills)

• Any bachelor’s degree
• Exceptional verbal and written communication skills
• Must have international calling experience.
• Excellent phone etiquette and active listening abilities.
• Good problem-solving abilities.
• At least 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department
  

(Preferred/Good-to-Have Skills)

• Knowledge of US healthcare industry & minimum 2+ years of experience with any EHR/EMR platform.
• HTML/SQL/AWS knowledge will be an advantage.
  

Skills/ Behavioral Skills

• Clearly explain technical concepts to non-technical users (e.g., clinicians, administrative staff).
• Listen actively to understand user issues and concerns.
• Provide empathetic and patient-centered support.
• Prioritize support tickets and system updates efficiently.
• Support users who may be overwhelmed or unfamiliar with EMR systems.
  

Benefits

• Annual Public Holidays as applicable
• 30 days total leave per calendar year
• Mediclaim policy
• Lifestyle Rewards Program
• Group Term Life Insurance
• Gratuity
• ...and more!