Executive (e-com)

Job Description

Position Overview: E-commerce Operations Executive ensures smooth, efficient, and profitable online/e-com operations by managing inventory, order fulfillment, shipping, customer service, and website functionality. Their role is crucial in enhancing the customer experience and driving sales. Key Responsibilities : Inventory Management Oversee inventory levels and ensure accurate stock information. Manage replenishment processes to prevent stock outs or overstocking. Order Fulfillment Coordinate order processing, packaging, and shipping. Ensure timely and accurate delivery to customers. Customer Service Address customer inquiries and resolve issues promptly. Maintain a positive customer experience throughout the online shopping journey. Ensure Online platform/ website functionality Co-ordinate with concern to maintain and optimize the e-commerce website Ensure a seamless, user-friendly experience with smooth navigation. Distribution/Supplies/Logistics Co-orination with distribution team / sales team for proper shipping methods, rates, and delivery options. Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies. MIS reports and Data Analysis Monitor sales performance and identify trends. Use data insights to optimize operations and improve efficiency. Process Improvement Continuously evaluate and enhance e-commerce operations. Streamline workflows, reduce costs, and improve customer satisfaction. Collaboration Work closely with sales, distribution, operations, plant, quality, marketing and customer service teams. Ensure seamless operations and alignment with business goals. Technology Implementation Implement and manage e-commerce platforms, software, and tools. Automate processes to enhance efficiency. Budget Management Manage budgets related to inventory, shipping, and marketing. Reporting Prepare regular reports on e-commerce performance. Track key metrics such as sales, inventory, and customer service performance. Must have relevant experience in any FMCG/ ecom industry with desired qualities as Strong Analytical Skills - Ability to interpret sales data, track key performance metrics, and identify trends. Attention to Detail - Ensure accuracy in inventory management, order processing, and reporting. Problem-Solving Ability- Quickly address operational issues, such as supply chain disruptions or website malfunctions. Technical Proficiency - Familiarity with e-commerce platforms Knowledge of inventory management systems, CRM tools. Organizational Multitasking Skills - Manage multiple tasks, such as inventory control, logistics, and customer service, simultaneously. Communication Collaboration- Internal teams (marketing, sales,Opns, distribution ) and external partners (suppliers, ecom/channel partners) Customer-Centric Mindset- Focus on delivering a seamless and satisfying shopping experience Address customer concerns promptly. Adaptability Innovation - Stay updated on e-commerce trends, technologies, and consumer behavior. Accountability Decision-Making - Take ownership of operations and drive process improvements. Financial Budgeting Skills- Manage operational costs, optimize shipping expenses, and monitor return on investment.