Executive Director Business Operations

Job Description

Manage multiple groups in commercial real estate servicing such as investor reporting and account reconciliations, collections and new loan boarding. Account Reconciliation and Investor Reporting process is responsible for reconciliation of various general Ledger accounts, review of customer financials, maintenance, and preparation of investor reports. New loan boarding process is accountable for entry of loan details and modifications into the system of record and collections performs client solutions activities that involve modifying the system of record, collections of delinquent financials and payments through emails. Responsibilities: Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business. Engage business stakeholders in integrating or implementing business execution initiatives. Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development. Make decisions and resolve issues regarding operations of the team to meet business objectives. Interpret and develop policies and procedures aligned with business line objectives. Collaborate and consult with immediate colleagues and cross functional business partners on strategic projects. Interact directly with executive management to influence, optimize, and negotiate on business operations related to strategy and execution. Manage allocation of people and financial resources for business execution. Mentor and guide talent development of direct reports who are managers and assist in hiring talent. Required Qualifications: BCom on MBA or similar commerce background. 10 + years of overall experience. 4+ years of operations/ financial industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. 2+ years Leadership experience (manager of managers). Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner. Strong experience in Operations/ financial services. Proven experience of effective leadership skills in managing a group of front-line leaders and taking end to end accountability for multiple processes. Ability to lead and mentor a team of business execution professionals, fostering a culture of accountability and high performance. Provide guidance and coaching to team members to enhance skills and career growth. Proven experience in risk/ business support, process improvement, operational excellence or quality management roles. Detail oriented with excellent analytical, problem-solving and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups. Ability to lead the development and execution of key business strategies, ensuring alignment with corporate goals. Should be able to analyze business processes and recommend improvements to drive efficiency, scalability, and profitability. Act as a key liaison between senior leadership, operational teams, and other business units and stakeholders. Build strong relationships with internal and external stakeholders to align priorities and drive results. Ability to facilitate communication between lines of business to enhance collaboration and operational transparency. Track record of identifying bottlenecks and implementing process improvements to optimize execution capabilities. Develop frameworks and best practices for project execution, governance, and reporting. Utilize data analytics to track performance, measure effectiveness, and drive informed decision-making. Drive an inclusive and results-driven work environment that encourages innovation and continuous improvement. Desired Qualification: Experience in commercial mortgage servicing industry. Experience in managing processes that involve account reconciliations, investor reporting, and customer interactions. Campus MBA I or II certification or other mortgage banking certifications.