Executive Director Business Operations

10 - 15 years

22 - 30 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise a Team of Individuals who are responsible for executing activities associated with Tax and Escrow Disbursements. Oversees the Team ensuring smooth operations and compliance with Service Level Agreement. The Leader must ensure procedures and controls are adhered to mitigate risk, Key targets are met, work distribution is effective, talent management, transformation activities and more.

 

Responsibilities:

  • Oversee and guide a team of loan servicing professionals, ensuring they meet performance targets and SLAs.
  • Manage the process to ensure smooth flow of Cash and timely payment of Tax.
  • Ensure compliance with internal policies and external regulations, ensuring accuracy and timely execution of all loan servicing activities
  • Identify and resolve any exceptions or issues related to loan servicing, ensuring smooth operations.
  • Generate daily, weekly, or monthly reports on Team performance and key metrics, as we'll as provide data for ad-hoc requests.
  • Identify opportunities for process improvement and efficiency gains within the loan servicing operations.
  • Collaborate with other departments to optimize the process.
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • Collaborate and influence all levels of professionals.
  • Provide Quality customer service to internal and external customers.
  • Lead a team or multiple teams to achieve objectives
  • Establish performance standards, evaluate performance and train and coach staff.
  • Make decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met.
  • Providing Timely Feedback to the Team, Coaching and Mentorship.
  • Ensuring Transparent performance evaluation of the Team members.
  • Participate in the formulation and implementation of new and revised systems, policies and guidelines.
  • Managing internal relationship and flawlessly executing on meeting our client expectations.
  • Ensuring Compliance with Trimont Legal, regulatory or business policies.

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