Executive-Customer Support

Job Description

Job Description Experience: 0-3 years Location: Chennai Designation: Executive-Customer Support About The Company SANeForce is a technology company based in Chennai that provides software products and services such as Sales Force Automation, Distribution Management System (DMS), and Payroll Management across various industries such as Pharmaceutical, Healthcare, Hospital, Diagnostic, FMCG, Consumer Goods, and Dairy Industry. We are a well-established company in the industry, having helped more than 100,000 customers worldwide. Our mission is to deliver solutions with real business significance to meet our customers' essential business priorities, recognize the needs of consumers, and gain a leading role in the industry. Job Summary As a Customer Support Executive, you will be a key part of the Customer Success Team, supporting clients in understanding, using, and maximizing the value of our software solutions. This is a voice process role where you will be handling client queries via calls and providing ongoing support. Proficiency in Hindi is mandatory, as many of our clients communicate in Hindi. Roles & Responsibilities Provide product training and onboarding support to clients. Analyze and map client requirements with the software’s capabilities. Monitor and resolve support tickets in a timely manner. Collaborate with internal teams to ensure client satisfaction. Willingness to travel to client locations if required. Maintain up-to-date knowledge of company products and services. Deliver high-quality support while meeting deadlines and performance metrics. Skills & Qualifications Excellent verbal communication skills, especially in Hindi and English. Strong problem-solving abilities and attention to detail. Basic knowledge of software products or eagerness to learn quickly. What We Offer Competitive salary and performance-based incentives. Clear growth paths and career advancement opportunities. A dynamic, supportive, and collaborative work environment. Learning and development programs to support your career journey. If you’re enthusiastic, client-focused, and ready to make an impact—join us at SANeForce! Show more Show less