Executive-Customer Service & Logistics

McCain

3 - 8 years

6 - 10 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

order management escalation management sap operational excellence reconciliation logistics management customer service operations freight logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Daily Coordination and Operations Management:
- Collaborate with Distribution Centers (DCs) and 3PL teams to oversee daily warehouse operations, order tracking, and transportation activities.
- Ensure timely dispatches, maintain stock hygiene, and verify order accuracy.
Customer Escalation Management:
- Address and resolve escalations related to customer deliveries, ensuring high satisfaction levels and adherence to delivery expectations.
Operational Reporting and KPI Management
:
- Maintain operational reports in coordination with DCs, monitor key performance indicators (KPIs), and provide regular updates to the Regional Distribution Manager (RDM).
Safety and Quality Compliance:
- Monitor adherence to safety and quality protocols, fostering a zero-incident operational environment.
Vendor and Transporter Coordination:
- Work closely with vendors and transporters to optimize operations and improve service efficiency.
- Monitor contract validity, ensure license renewals, and streamline communication for smooth operations.
Process Optimization:
- Identify and address inefficiencies in operational processes, suggesting improvements to enhance execution and service levels.
Logistics and Documentation:
- Oversee route planning, vehicle utilization, shipment creation, and e-way bill generation.
- Track Proof of Delivery (POD) status and ensure monthly POD reconciliation.
- Facilitate timely freight payments based on 100% acknowledgment
Customer Order management O2C process

About You:

Must have Bachelor s degree
Experience Over 3 years of experience required in logistic & warehousing including customer order management with Ecommerce & MT customer service knowledge, knowledge on licenses required for Frozen warehousing.
Geographical knowledge, well versed with local language, SAP knowledge
Good knowledge of Power point & Excel

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