Executive Customer Engagement

Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Executive Customer Engagement Lead plays a critical role in advancing Medtronic s One-Medtronic mindset by fostering meaningful relationships with executives across Strategic Accounts Accelerator (SAA) accounts. SAA is a commercial enabler tasked with driving durable profitable growth, maximizing Medtronic s presence, and unlocking new opportunities in key accounts. Belonging to the Innovation & Operational Excellence team, this role will drive high-impact customer engagement strategies, leverage executive feedback to shape business priorities, and implement campaigns that establish Medtronic as a valued partner to senior stakeholders. This role requires a visionary leader capable of shaping long-term engagement and communication strategies, aligning cross-functional teams, and delivering innovative outcomes that enhance Medtronic s position as a trusted partner to executive stakeholders in the most strategic accounts in Eurasia. Responsibilities may include the following and other duties may be assigned: Strengthen Executive Engagement: Foster strategic relationships by organizing high-profile executive engagement events targeting senior leaders in SAA accounts. Organize and implement executive engagement initiatives and campaigns that reinforce Medtronic s unified value proposition and the One-Medtronic mindset. Gather and Act on Executive Feedback: Collect and analyze the voice of the customer through tools like the Executive NPS survey and develop action plans to address findings. Translate insights into actionable plans to improve executive satisfaction and engagement. Drive Strategic Campaigns and Materials Development: Design and deliver campaigns tailored to SAA executives care-abouts and priorities, ensuring alignment with Medtronic s strategic goals. Develop and deploy materials (e.g., One Medtronic pitch, strategic offerings catalogue) to strengthen executive engagement. Partner with SME teams to develop and execute account-based marketing strategies and targeted materials for SAA accounts. Enhance SAA internal engagement: Lead internal engagement initiatives such as SAA townhalls, newsletters, roadshows, the Voice-of-SAA, SharePoint updates, to foster alignment across SAA teams, share best practices, and enable visibility across the organization. Identify and disseminate successful engagement strategies across regions, fostering a unified approach to executive engagement and customer-centricity. Required Knowledge and Experience: 10+ years of experience in customer engagement, strategic marketing, or executive-level relationship management, preferably in a healthcare or medical technology context. Proven success in developing and executing high-impact customer engagement programs tailored to senior stakeholders. Demonstrated ability to conceptualize and implement strategies that address the unique needs of executive customers and drive long-term value for the organization. Exceptional communication and presentation skills, with the ability to engage and influence senior leaders, both internally and externally. Experience in leveraging customer insights and performance metrics to inform and enhance engagement strategies. Bachelor s degree in Marketing, Business, Communications, or a related field. Strong project management skills, with experience in managing large-scale, cross-functional initiatives. The ideal candidate should have Experience in account-based marketing or executive-level customer programs within the healthcare sector. Familiarity with Net Promoter Score (NPS) methodologies and tools. Advanced degree in Business Administration, Marketing, or a related field. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here