Executive - Corporate Quality Compliance (Compliants)

Position: Executive Job Title: Executive Job Grade: Function: Corporate Quality Compliance Sub-function: Complaints Manager s Job Title: Senior Manager-1 Skip Level Manager s Title: Function Head Title: Head of Global Quality Systems Complaints Location: Vadodara No. of Direct Reports (if any) Nil Job Summary Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received market complaints. Review of Product Quality Complaint Investigation Reports (India Market). Coordinate with other stakeholders involved in the complaint handling process. Areas of Responsibility Product Quality Complaints Management Travel Estimate Approximately 5% Job Scope Internal Interactions (within the organization) Yes External Interactions (outside the organization) Nil Geographical Scope India Financial Accountability (cost/revenue with exclusive authority) Nil Job Requirements Educational Qualification M.Sc (Life Sciences) / B.Pharm Specific Certification Nil Skills Good Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment. Experience 4-6 years