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Indbank Global Support Services
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Executive Collections

Executive Collections

Indbank Global Support Services

1 - 2 years

4 - 8 Lacs

gurgaon haryana india

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

debt recovery negotiation skills credit analysis financial reporting collections software

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Communication

Contact customers with overdue payments via phone calls, emails, and letters to negotiate repayment plans.
Follow up consistently on promised payments and ensure adherence to agreed-upon repayment terms.

Assessment & Negotiation

Investigate and analyze customers financial situations to propose appropriate and sustainable repayment solutions.
Negotiate payment plans with empathy while maintaining a results-driven approach.

Documentation & Reporting

Maintain accurate records of all customer interactions, agreements, and follow-up actions.
Prepare and submit regular reports on collection performance, outstanding debts, and customer updates.

Issue Resolution

Handle escalated customer complaints and inquiries professionally and efficiently.
Collaborate with internal departments (e.g., legal and finance) to escalate and resolve complex cases as necessary.

Compliance & Risk Management

Ensure all debt collection activities comply with relevant legal regulations and company policies.
Stay informed about changes in laws and industry best practices related to collections.

Performance Targets

Achieve monthly and quarterly collection goals set by the management.
Use data and insights to improve collection strategies and increase recovery rates.

Requirements:

Experience:

Minimum 12 years of experience in debt collection or a similar role.
Experience handling both consumer and commercial debts is preferred.

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