Executive - Business Partner Support

1 - 5 years

1 - 3 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Maintain minimum set benchmark for the availability during the production hours.
  • Interact with Business Partners through Inbound/Outbound servicing channels.
  • Record all interactions held with Customer in Talisma and categorize them for all queries raised by the BPs.
  • Interact with internal department for query resolution and maintain regular follow-up by escalating queries so as to achieve resolution within T+2nd working days.
  • Provide regular updates to the BP‘s for attempted open cases.
  • Timely escalation of critical queries/ disputed cases.

Preferred candidate profile

  • Graduation.
  • 1-5 year of experience.
  • Good written and Verbal communication skills
  • NISM – Mutual Fund Module certified

Kindly share updated resume on Lakshmi.veliath@sharekhan.com

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Sharekhan logo
Sharekhan

Financial Services

Mumbai

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