Executive /Assistant Manager-Training

Job Description – Trainer (Microfinance)

Position Title: Trainer

Department: Human Resources

Location: [Kolkata]

Reports To: HR Head

Job Purpose:

The Trainer is responsible for planning, developing, and delivering training programs to field staff, branch staff, and managers in line with the company’s microfinance operations. The role ensures employees are equipped with the necessary skills, knowledge, and behavioral competencies to achieve business goals while adhering to regulatory guidelines and company values.

Key Responsibilities:

• Training Delivery & Facilitation
• Conduct induction training for new hires on microfinance concepts, company policies, code of conduct, and field operations.
• Deliver functional training on group formation, loan appraisal, credit processes, recovery techniques, and customer service.
• Facilitate refresher training and skill enhancement workshops for existing employees.
• Training Content Development
• Develop, update, and customize training modules, handbooks, case studies, and role-play scenarios.
• Incorporate adult learning methodologies, field case studies, and interactive techniques in training sessions.
• Field Support & On-the-Job Training
• Conduct branch visits to observe field practices and provide coaching to staff.
• Identify training gaps and provide on-the-job mentoring to field officers and branch managers.

Monitoring & Evaluation

• Assess training effectiveness through tests, role-plays, feedback forms, and field performance reviews.
• Track post-training performance metrics and recommend improvements.
• Compliance & Organizational Culture
• Ensure all training programs reinforce company values, ethical standards, customer protection principles, and regulatory compliance.
• Promote a culture of professionalism, customer-centricity, and responsible lending practices.

Qualifications & Experience:

• Graduate/Postgraduate in Social Work, Management, Rural Development, or related field.
• 2–4 years of experience in microfinance/financial services sector, with at least 2 years in training/facilitation.
• Strong knowledge of microfinance operations (group lending, JLG model, credit appraisal, recovery).
• Experience in adult learning methodologies and training delivery.

Skills & Competencies:

• Excellent communication and presentation skills (local language proficiency preferred).
• Strong interpersonal and mentoring abilities.
• Ability to use training aids, digital tools, and e-learning platforms.
• Analytical skills to measure training impact.
• Willingness to travel extensively to field/branches.

Job Types: Full-time, Fresher

Pay: From ₹20,000.00 per month

Language:

• English, Bengali (Preferred)

Work Location: In person