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Executice

DC Consultants

2 - 4 years

8 - 11 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Customer Relation Executive Report generation ERP CRM Executive Sales Real estate sales Sales process Customer complaints Powerpoint CRM

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Job Type

Full Time

Job Description

Act as the main point of contact for customer inquiries regarding real estate projects. Handle calls, emails, and chat inquiries with professionalism and efficiency. Provide accurate information to customers about project details, availability, and other queries. Maintain and update customer data within the CRM system, ensuring records are accurate. Manage customer relationships, from inquiry to post-sale follow-up, ensuring a smooth and pleasant experience. Assist customers in understanding booking processes, documentation, and payment schedules. Address and resolve customer concerns, coordinating with other departments when necessary. Generate reports from the CRM system to track customer interactions and project progress. Keep customers informed about project updates, timelines, and key milestones. Ensure timely resolution of customer complaints and escalate issues when needed. Candidates Profile: Previous experience as a Customer Relationship Executive in real estate is mandatory. Must be based in Mumbai with in-depth knowledge of the real estate market. Proficient in using CRM systems to manage customer data and track interactions. Excellent verbal and written communication skills in English. Strong typing skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Knowledge of the real estate sales process and documentation is essential. Proficiency in replying to emails, speaking to customers. Proficiency in excel, word, PowerPoint 2+ years of experience in customer relationship management, specifically in real estate. Bachelor s degree in Business, Communications, or related fields Key Skills : Crm Post Sales After Sales

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DC Consultants

www.dc-consultants.com

Consulting

Business City

50-100 Employees

115 Jobs

Key People

John Doe

Founder & CEO
Jane Smith

Chief Consultant

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