Exciting Job opportunity For Renewals Associate - UK Process

IRIS KPO Resourcing

1 - 5 years

1 - 6 Lacs

Chennai

Posted:3 days ago| Platform:

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Skills Required

order management Renewals Quote To Cash Client Communication Sales International Clients Sales Support Client Interaction Order Processing Quotation CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear All,

Renewals Associate.

Renewals Specialists (Specialist in International Markets, Preferably US and UK Market)

Job Responsibilities:

As a Customer Renewals Associate, your day-to-day tasks will typically involve the following:

Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
Assume ownership of an enquiry made until the issue is fully resolved
Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs
Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner
Maintain the system for raising renewals and ensuring they are actioned before the renewal date
Telephone account management and the ability to build strong customer relationships
Maintain a high level of product knowledge by keeping up to date with product developments
Maintain a high-level understanding of our customers Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services
Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities

Preferred candidate profile

The ideal candidate should have prior experience in Renewals process.
Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
5 days working (Mon - Fri)
Candidate should be interested to work from Chennai Office (Nungambakkam)
One Way cab (Drop) Facility will be provided for female employees only

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