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Altisource
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Exceed Customer Expectations

Exceed Customer Expectations

Altisource

2 - 7 years

5 - 9 Lacs

Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

Training Data analysis Talent acquisition Process improvement Wellness Scheduling Medical insurance MS Office microsoft Reporting tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHAT YOU GET TO DO

Facilitate training courses in both live and on-line environments

Design and develop need-based L&D programs to support the business

Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training

Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management

Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions

Manage and develop project plans and timelines

Contribute to training process improvements and participate in other projects as needed

Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs

Contributes to process improvements and innovation in the L&D function

Attend any client mandated trainings

Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.

Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.

Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.

Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.

Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.

Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

Qualifications

Qualifications

WHAT ABOUT YOU?

Minimum 2+ years of strong knowledge in US Mortgage Origination Services

Should be a Graduate in any discipline

Should have sound understanding of MS Office

Should have strong verbal and written communication skills.

Should have good people management skills

Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business

Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business

Should have the ability to work under stringent timelines and pressure

Be a team player and act in accordance with the organization s code of conduct at all times.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

Competitive salary based on your experience and skills

Good Health

Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

Wellness Programs

Happiness

10 paid holidays, plus 26 paid days off per year

Lots of employee engagement activities

OUR CORE VALUES

For our employees, customers, and shareholders, we commit to

Act with Integrity

exhibit unwavering integrity, compliance and ethical conduct at all times

Energize People

enable exceptional people to energize their teams and drive results

Empower Innovation

reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

Exceed Customer Expectations

execute world-class solutions to deliver value and delight our customers

Win as a Team

embrace the passion, energy and power of our global teams to win as One-Altisource

Enrich Communities

create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!

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