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Job Description – Exam Lab Supervisor (ELS)Job OverviewThe Exam Lab Supervisor (ELS) plays a critical role in ensuring the secure and smoothexecution of exams. They are responsible for overseeing exam activities, maintainingcompliance with security protocols, and preventing any form of malpractices or Unfair Means(UFM). The ELS must monitor exam personnel, candidates, and venue operations to ensurestrict adherence to examination guidelines. Key ResponsibilitiesExam Supervision & Compliance ● Prevent unauthorized intrusion and impersonation during exams. ● Ensure that only authorized exam personnel enter the exam lab after verifying their IDproof and relevant documents. ● Guide candidates through the login process and ensure exams start and finish on time. ● Maintain a high level of vigilance over Exam Lab Invigilators (ELIs), Registration DeskExecutives (RDEs), and candidates. ● Capture candidate attendance and update the ELS Supervisor accordingly .● Report technical issues immediately to ensure a seamless exam experience. ● Adhere strictly to all exam guidelines and protocols for successful end-to-end delivery.UFM Prevention & Security Measures ● Ensure strict compliance with exam security measures to prevent any malpractices. ● Monitor candidates and staff closely to prevent unauthorized actions or rule violations. ● Ensure no prohibited items are brought into the exam lab. ● Be watchful for suspicious behavior and immediately report any cheating, impersonation,or misconduct. ● Assist in lodging complaints with law enforcement agencies for serious UFM violations. ● Ensure that no exam lab is left unattended at any time.Operational & Administrative Support ● Report to the exam center 2 hours 30 minutes before the exam start time. ● Carry an original valid government ID proof and employer ID card at all times. ● Register with the help of RDEs, receive lab allocation, and follow system-basedassignments. ● Oversee registration desk operations, ensuring uniform queue management anddocument verification. ● Ensure proper distribution and collection of exam materials, including rough sheets andCommission Copies. ● Provide additional rough sheets to candidates when requested. ● Support the smooth movement of candidates, ensuring they leave the exam lab in anorderly manner. ●Escort candidates to the washroom, ensuring security measures are followed. ● Handle emergency situations, including unwell candidates or missing candidates, byinforming the Venue Head. ● Document all incidents, including technical issues and security breaches, and reportthem at the end of the shift.Eligibility Criteria (Pre-requisites) ● Must be 32 years or older. ● Graduate from a Government/ Government-recognized University or Board. ● Preferably Graduates, Ex-bankers, Teachers, or Ex-servicemen. ● Certain exams may require specific qualifications (e.g., mandatory requirement forTeachers/Ex-Teachers). ● Must be well-groomed and well-behaved to maintain professional standards. ● Background verification check (BGC) is mandatory before deployment, with periodicrenewals. ● Trained on UFM identification and exam monitoring protocols. ● Certifications are required for all ELS before deployment.Governance & Compliance ● Service providers must follow all Standard Operating Procedures (SOPs) and complywith Do’s and Don’ts. ● Regular performance monitoring, including audit checks and corrective actionimplementation .● Compliance with all statutory laws and legal obligations. ● Structured governance mechanism to ensure service quality and delivery. ● Regular performance reviews and contingency planning to handle urgentrequirements ● Defined escalation matrix to address concerns efficiently .● Penalties for service deficiencies or breaches of protocol.Exam Day Duties ● Service provider to plan ELS deployment based on customer instructions and provide alist of assigned ELS at least 7 days before the exam. ● Ensure ELS availability and deployment before the exam starts, including provisions foremergencies. ● Follow all security and compliance measures, including: ○ Depositing mobile phones in a secure area before the exam. ○ Cooperating with security personnel for frisking at entry points .○ Ensuring proper placement of rough sheets before candidate entry. ○ Supervising document verification at the registration desk. ○ Monitoring ELIs and RDEs to ensure they do not carry prohibited items into the exam lab. ○ Overseeing seat allocation and candidate movement as per process.○ Ensuring instructions are read out 15 minutes before the exam starts. ○ Responding to technical issues and ensuring their immediate resolution. ○ Avoid moving candidates to different labs unless necessary and only withVenue Head approval.○ Managing candidate movement post-exam, ensuring an orderly exit. ○ Ensuring candidates who finish early do not leave the lab before the scheduled time. ○ Handling unruly behavior from candidates or staff and reporting incidents. ○ Ensuring exam rooms are never left unattended. ○ Documenting and reporting any malpractices or incidents observed during theshift. Job Types: Full-time, Part-time, Internship, Contractual / Temporary, Freelance Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Work Location: In person
