Ethics Specialist

Job Title: Ethics Specialist Job Summary: We're seeking an Ethics Specialist to join our team, focusing on customer escalation and experience. You'll ensure our brand values are upheld, resolving complex customer and employee issues with empathy and integrity. Key Responsibilities: ● Manage customer and internal employee escalations with professionalism and empathy ● Investigate and resolve customer complaints in a fair and timely manner ● Collaborate with cross-functional teams to implement solutions ● Develop and maintain processes to ensure customer/employee satisfaction ● Analyze feedback to identify trends and areas for improvement ● Ensure compliance with company policies and values Requirements: ● 2+ years of experience in customer-facing roles or ethics ● Excellent communication and problem-solving skills ● Strong analytical and critical thinking abilities ● Ability to work in a fast-paced environment ● Passion for customer/employee experience and ethics Nice to Have: ● Experience in fitness/wellness industry ● Knowledge of customer experience best practices