Ethics Specialist

As an Ethics Specialist at our company, you will play a crucial role in managing customer escalations and ensuring a positive experience for all stakeholders. Your primary focus will be on upholding our brand values by addressing complex customer and employee issues with empathy and integrity. Your responsibilities will include handling customer and internal employee escalations with professionalism and empathy, investigating and resolving customer complaints in a fair and timely manner, collaborating with cross-functional teams to implement solutions, developing and maintaining processes to enhance customer and employee satisfaction, analyzing feedback to identify trends and areas for improvement, and ensuring compliance with company policies and values. To excel in this role, you should have at least 2 years of experience in customer-facing roles or ethics, possess excellent communication and problem-solving skills, demonstrate strong analytical and critical thinking abilities, be able to thrive in a fast-paced environment, and have a genuine passion for customer and employee experience and ethics. While not mandatory, it would be advantageous to have experience in the fitness/wellness industry and knowledge of customer experience best practices. Join us in making a difference and upholding ethical standards in all our interactions.,