Ethics Specialist

Job Title: Ethics Specialist

Job Summary:

We're seeking an Ethics Specialist to join our team, focusing on customer escalation and experience. You'll ensure our brand values are upheld, resolving complex customer and employee issues with empathy and integrity.

Key Responsibilities:

• Manage

  customer

  and

  internal employee

  escalations with professionalism and empathy
• Investigate and resolve customer complaints in a fair and timely manner
• Collaborate with cross-functional teams to implement solutions
• Develop and maintain processes to ensure customer/employee satisfaction
• Analyze feedback to identify trends and areas for improvement
• Ensure compliance with company policies and values

Requirements:

• 2+ years of experience in

  customer-facing roles or ethics

• Excellent communication

  and problem-solving skills
• Strong analytical and critical thinking abilities
• Ability to work in a fast-paced environment
• Passion for customer/employee experience and ethics

Nice to Have:

• Experience in the fitness/wellness industry
• Knowledge of customer experience best practices