Posted:1 week ago|
Platform:
Work from Office
Full Time
You ll be our- Escalations Specialist You ll be based at- IBC Knowledge Park, Bengaluru You ll be aligned with- Customer Success Manager You ll be joining our- Escalations Team Roles and Responsibilities De-escalation Rapport Building - Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration - Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership - Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here s what we re looking for Excellent Communication Skills - Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. Strong written and verbal communication is essential. Past Experience - Prior experience in handling customer escalations is mandatory. Good Product Knowledge - Strong understanding of our products and services to provide accurate and effective solutions to customers. A good knowledge about Salesforce ( optional) What you bring to Ather Minimum 2 years of experience in Customer Support Escalations Handling A graduate in any field with strong acumen for customer service. ,\
Ather Energy
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